Privacy should be understandable, not hidden in complicated language.
This Privacy Policy explains how Doctor Kavach collects, uses, stores, shares and protects information when users interact with our website and services.
How information moves through Doctor Kavach
From a user's interaction with the platform to the delivery of healthcare technology services, information is handled according to the purposes described in this Privacy Policy.
Introduction & Our Role
Welcome to Doctor Kavach.
Doctor Kavach is a healthcare technology platform that connects patients with registered medical practitioners through online doctor discovery, appointment booking, patient communication, review management, reminder services and clinic growth analytics.
Doctor Kavach respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect information when you use our website and services.
By using Doctor Kavach, you agree to the terms of this Privacy Policy.
About Doctor Kavach
Doctor Kavach is operated by its founders and authorised representatives.
The platform acts as a technology service provider connecting patients and doctors.
Doctor Kavach does not provide medical advice or medical treatment. Medical care remains the responsibility of the relevant medical practitioner.
Information We Collect
The type of information collected can depend on whether you use Doctor Kavach as a patient, doctor or website visitor.
- Full name
- Mobile number
- Email address, if provided
- Appointment details
- Selected doctor
- Appointment date and time
- City or location
- Feedback and reviews
- Communication preferences
- Doctor name
- Qualifications
- Medical registration number
- Specialisation
- Clinic address
- Chamber timings
- Consultation fees
- Phone number and email
- Profile photograph
- Google Business information
- Bank details, where applicable
- Subscription information
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on website
- Cookies
- Log files
- Communication preferences
- Feedback submitted to Doctor Kavach
- Customer support interactions
- Service-related communications
Why We Collect Information
Information is collected for purposes connected with operating Doctor Kavach and providing its healthcare technology services.
How We Use Your Information
Doctor Kavach may use collected information to create and manage accounts, schedule appointments, send reminders, contact users, improve the website, generate reports, provide support, improve user experience and prevent misuse of the platform.
Data Security
Doctor Kavach takes reasonable technical and organisational measures to protect personal information.
Reasonable protection measures
Doctor Kavach takes reasonable technical and organisational measures to protect personal information. Security is treated as an ongoing responsibility across the platform.
No electronic system can guarantee absolute security.
Data Sharing
Doctor Kavach does not sell personal information.
Information may be shared only where necessary with the selected doctor, authorised service providers, or when required by law.
Doctor Responsibilities
Doctors using Doctor Kavach are expected to provide accurate information, protect patient confidentiality, comply with applicable laws and use patient information only for legitimate healthcare purposes.
Patient Responsibilities
Patients are expected to provide accurate information, respect appointment timings and use the Doctor Kavach platform responsibly.
Cookies & Similar Technologies
Doctor Kavach may use cookies to improve website performance, remember preferences, analyse traffic and enhance security.
Data Retention
Information is retained only for as long as necessary for legitimate business and legal purposes.
The Privacy Policy does not specify a single fixed retention period. Retention depends on the information involved and applicable business or legal requirements.
Your Privacy Rights
Subject to applicable law, users may request access to, correction of, updating of or deletion of their information.
Third-Party Services
Doctor Kavach may use third-party services to support different functions of the platform.
These services may support communications, payments, location-related functions, business profile features or analytics as part of the Doctor Kavach platform.
Children's Privacy
Appointments involving minors should be managed by a parent or legal guardian.
Changes to This Privacy Policy
Doctor Kavach may update this Privacy Policy from time to time. Updated versions may replace previous versions when published on the website.
Governing Law
This Privacy Policy is governed by the laws of India.
Contact Doctor Kavach
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, you can contact Doctor Kavach using the details below.