Know what happens after a payment is made.
This Refund Policy explains the general approach Doctor Kavach follows for subscription payments and refund requests. Please read it before purchasing or activating a paid service.
Doctor Kavach subscription fees are generally non-refundable after activation, unless a refund is required by applicable law or Doctor Kavach expressly approves an exception.
Scope of This Policy
This Refund Policy applies to paid Doctor Kavach services and subscription plans offered through the Doctor Kavach platform.
The policy should be read together with the applicable Terms & Conditions and Cancellation Policy.
General Refund Rule
Once a paid subscription or service has been activated, the applicable subscription fee is generally non-refundable.
When a Refund Request May Be Considered
A refund request does not automatically create an entitlement to a refund. However, Doctor Kavach may review a request in circumstances such as:
Situations Generally Not Eligible for Refund
Subject to applicable law and any specific written commitment made by Doctor Kavach, the following situations generally do not qualify for a refund after activation:
Once a subscription has been activated and the service has been made available, unused portions of the subscription period, change of mind, failure to use available features, or similar reasons generally do not create a refund entitlement.
- Change of mind after service activation.
- Failure to use some or all available subscription features.
- Unused time remaining in an activated subscription, unless otherwise required by law or expressly agreed.
- Failure to use the service because of the customer's own circumstances.
- Cancellation after activation where the applicable terms do not provide for a refund.
Exceptions & Special Circumstances
Doctor Kavach may, at its discretion and subject to applicable law, review exceptional circumstances and determine whether an appropriate adjustment or refund should be made.
Any exception granted in an individual case should not automatically be treated as a general change to this Refund Policy.
How to Request a Refund Review
If you believe you may qualify for a refund or payment correction, contact Doctor Kavach using the official contact details provided on this page.
Refund Review Process
Refund requests may be reviewed using available transaction records, subscription status, activation status and the circumstances described by the requester.
Additional information may be requested where reasonably necessary to verify the payment or assess the request.
- Payment information may be checked against available transaction records.
- The relevant subscription or service status may be reviewed.
- Duplicate or erroneous transactions may be investigated.
- Refund decisions will be subject to applicable policy, contractual terms and law.
Cancellation & Refunds
Cancelling a subscription and receiving a refund are separate matters. Cancellation may prevent future renewal according to the applicable cancellation terms, but it does not automatically create a refund for an already activated subscription.
Please review the Doctor Kavach Cancellation Policy for the applicable cancellation procedure.
Third-Party Payment Services
Where payments are processed through a third-party payment gateway or financial service provider, the transaction may also be subject to that provider's processing rules.
Doctor Kavach may need to coordinate with the relevant payment provider when investigating a payment issue, duplicate transaction or refund request.
Contact Doctor Kavach
For refund questions, payment issues or requests for a refund review, please contact Doctor Kavach using the official contact information below.